FAQ

FAQS

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. The Anaya collections offers products for sale that are in stock and available for dispatch from our distribution centre. The Anaya collections will store a record of your transactions for a minimum of one year.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and The Anaya Collections will be perfected when we dispatch the goods to you at which time you will receive a second email containing the tracking number and confirming that your order has been dispatched.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PACKAGING

All THE ANAYA COLLECTIONS jewellery purchased from our website will arrive in a pouch or box.
We believe in sustainability and that’s why maybe u will find recycled boxes in some packages.

E-GIFT CARDS

The Anaya Collections Design E-Gift Cards are subject to the following Terms and Conditions:

  • E-gift cards can be sent via email to any individual with a valid email address.
  • As with any purchase, you will receive a confirmation email once the e-gift card email is sent to the recipient.
  • E-gift card cannot be purchased using another e-gift card.
  • No sales tax is charged when purchasing an e-gift card.
  • Please note that we cannot replace a lost or stolen e-gift cards to purchase an e-gift card.
Q1. HOW DO I ACCESS THE ANAYA COLLECTIONS SOCIAL CHANNELS?
For access to all social media pages, click on the individual icons found on the footer of all pages on the website.
Q2. WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
If an item is out of stock, it will not be visible on the site. To check the availability of an item please email : anayacollectionsweb@gmail.com or WhatsApp us on +91 9930949957.
Q3. HOW DO I FIND AN ITEM ON YOUR WEBSITE?
Ans. You can either look through the different categories listed in the top navigation menu or you can use the SEARCH box to find a specific item.
Q4. HOW MUCH DOES IT COST TO SHIP?
Ans. For information on delivery charges to your destination, please view our shipping page.
Q5. CAN I TRACK MY ORDER?
Ans. Yes, once the order has been dispatched from our warehouse, you will receive a dispatch confirmation email with a link to track your order.
Q6. Do YOU SHIP INTERNATIONALLY?
Ans. Yes, we do.
Q7. DO YOU OFFER A NEXT DAY DELIVERY SERVICE?
Ans: A next day delivery service is currently available only in Mumbai and the neighbouring cities depending on the time and day of order placed.
Q8. HOW DO I MANAGE MY ACCOUNT?

Ans. To log into your account click on ‘My Account’ and enter your email address and password. If you have forgotten your password, go to sign into your account, click on ‘Forgot Your Password?’ and a new password will be sent to the email address registered to your account.


You can edit your account details by going to ‘My Account’ and then click edit against each detail on your account. Please note that if you change your delivery address after placing an order, your order may have already been dispatched to your previous delivery address.


Please check your order confirmation to ensure your order is delivered to the correct address. To arrange to have your order delivered to an alternative address, you will need to contact the courier service provider mentioned in the email.


To view details of your current and past orders, click on the orders tab within ‘My Account’ If you have difficulty logging into your account, we recommend clicking on the ‘forgotten password’ link. If the problem persists, please contact the customer service.

Q9. DO I NEED TO SET UP AN ONLINE ACCOUNT TO PLACE AN ORDER?
Ans. Yes, when placing an order on www.theanayacollections.com you will be prompted to set up an online account. To create an account, simply click on ‘My Account’ and fill in your details.
Q10. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Ans. We accept all major credit and debit cards including Visa, Mastercard, American Express and Discover. We also accept payment through PayPal.
Your credit card details will not be stored by The Anaya Collections.
Q11. CAN I PLACE A TELEPHONE ORDER?
Ans. If you are experiencing difficulties placing your order online, please contact our customer service team who would be happy to assist you with your order.
Tel: +91 99309 49957
Email: anayacollectionsweb@gmail.com
Hours: Monday to Friday, 10:00 am – 07:00 pm
We ask that customers create an account before placing an order over the phone for security reasons.
Q12. CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Ans. Unfortunately, we are unable to make any changes to orders once they have been placed, this includes address amendments and order cancellations.
Q13. DO YOU ACCEPT CARD PAYMENTS ON COD ORDERS?
Ans. No, CASH ON DELIVERY orders are purely on cash and we do not accept any kind of digital or card payments for such orders. Also please note that COD service is available only in INDIA.
Q14. HOW DO I ADD/REMOVE ITEMS IN MY SHOPPING BAG?

Ans. Add an item by clicking on ‘Add to bag’ on the product page or amend the quantity required in ‘My Bag.’ To remove an item, go to ‘My Bag’ and click ‘Remove’ next to the product you wish to remove.

If you are logged into your account, items will be saved in your shopping bag to view when you next log in. We will send you an email reminding you there are items remaining in your shopping bag.

Q15. WHAT TYPE OF METAL DO YOU USE?
Ans. We use Brass metal coated with 18k plating with hallmark.
Q16. WHAT IF I RECEIVE WRONG PRODUCT?
Ans. Usually this does not happen in our warehouse but if you receive a wrong product, you can contact us on the given email address or the contact number with the basic details of the order and an UNBOXING VIDEO.
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